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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    A-Z list of services and entitlements
    View all of the services and entitlements available to qualifying veterans and their family and whānau.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
Check Your Eligibility
Check Your Eligibility

Having someone represent you

You can choose to appoint someone as your representative to help you.

On this page
Representatives help you work with us Power of Attorney Appoint a representative Problems with a representative

Representatives help you work with us

You can appoint a representative for any reason. This may be because you:

  • live overseas
  • have difficulty communicating
  • don't feel comfortable talking with us
  • are unwell.

You can have multiple representatives, and each one can have a different level of responsibility.

What they can do

A representative can only do what you let them. You set this out in detail when you appoint them.

You might want your representative to:

  • help with a single aspect of a claim
  • make enquiries about a claim
  • receive copies of your mail
  • help you complete application forms on your behalf.

A representative can not:

  • receive payments or entitlements on your behalf
  • make decisions or sign documents on your behalf — only you can do that
  • get your mail or other communications on your behalf — they can get a copy sent to them
  • get your records — unless you explicitly approve this.

We don't cover a representatives' expenses.

Power of Attorney

A representative is not someone who has Power of Attorney. Having a Power of Attorney in effect will mean any representation you have will be cancelled. You also cannot appoint a representative.

Appoint a representative

If you only need a representative for one-off support, you can give authorisation to us verbally.

Otherwise, you'll need to appoint a representative by filling out an appointment of representative form. To fill out this form, you'll need to know:

  • if there is a Power of Attorney in place for you
  • your relationship with the representative
  • what you want the representatives' role to be
  • if the representative has written authority from you to access your records.

The representative must prove their identity. This can be done with a valid photo ID, such as a copy of a passport or driver's licence.

Appointment of a representative form [PDF, 751 KB]

Problems with a representative

You can end your representatives' authority at any time. You can do this by either:

  • verbally telling us
  • writing to us.

If you die, the representatives' authority ends.

If you — or someone else — feels your representative has undue influence over you, let us know.

Contact us

If we believe you are being forced to do things, we'll contact the police.

Your rights and responsibilities

Last Modified: 22 February 2023
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