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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    A-Z list of services and entitlements
    View all of the services and entitlements available to qualifying veterans and their family and whānau.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
Check Your Eligibility
Check Your Eligibility

Debt with us

If you owe us money, we expect you to pay it back. This may take time and we’ll work with you to come up with a repayment plan where you pay a regular amount you can afford.

On this page
The most important thing is not to ignore your debt. Causes of debt If you disagree with how much you owe Pay back your debt Help staying out of debt

The most important thing is not to ignore your debt.

If you’re having trouble paying it back talk to us about your situation.

Causes of debt

You may be in debt with us because:

  • we paid you too much in error
  • you gave us wrong information, which may have resulted in higher financial support than you should have got
  • there was a change in your situation that we were not told about.

If you disagree with how much you owe

If you think the amount you owe isn't correct, let us know.

We'll:

  • explain how we calculated the amount you owe
  • look into your situation to see if there is an error.

If you refuse to pay your debt then we may have to get a debt collection company to recover it.

Pay back your debt

Lump sum

You can choose to pay your debt all at once. This can be done by direct bank payment.

How to make a payment to our account

Weekly payments

You can also pay your debt by weekly payments.

How to make a payment to our account

Debt and payment amount table

The amount of debt you owe The weekly payment you need to pay
$2,000, or less $25
$2,000 - $3,000 $30
$3,500 - $5,000 $35
$5,000 - $6,000 $40
$6,000 - $8,000 $45
$8,000, or more $50

If the financial support you receive from us increases, this can affect your weekly repayment rate. We may:

  • increase the rate of repayment — this will not go above the maximum weekly rate of $50.
  • use any arrears payment — from an entitlement which has increased — to pay your debt.

You can raise the amount of weekly payment if you want. Talk to your case manager about this to pay your debt off faster.

If you're not receiving any financial support from us, different conditions will apply. Talk to us to find out what this will be.

Contact us

If you're not coping

If you're having trouble keeping up with the repayments, contact us as soon as possible. We can work with you to create a repayment plan. We may be able to help by:

  • lowering the cost of repayments, or how often they are
  • stopping payments for a short time
  • getting you help through Work and Income or Budget Advisory Service.

Help staying out of debt

Once you have paid off your debts, it's important to stay out of debt. To help stay out of debt you can:

  • tell us straight away about changes in your situation
  • create a budget plan — a case manager can recommend you someone to help you with this.

In this section

Your rights and responsibilities

Eligibility checker
Last Modified: 4 November 2024
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