Ngā āhuatanga ka kitea e koe i muri i tō tuku i tō kerēme
I muri i tō tukunga mai i tō kerēme, anei ngā mahi ka mahia e mātou hei mahi i tō kerēme.
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Step 1 Ka tae mai tō kerēme, ā, ka tukua he karere ki a koe kia mōhio koe kua tae mai
Ka tukua atu he reta e mātou ki a koe, ki te whakamōhio atu ki a koe kua tae mai tō kerēme. Mā mātou koe e whakamōhio mehemea he kōrero atu anō kei te hiahiatia.
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Step 2 Ka āta titiro mātou ki tō kerēme kia mōhio kua tae mai ngā mōhiotanga katoa e tika ana
Mehemea kei te ngaro ētahi mōhiotanga mai i tō kerēme, ka whakapā atu mātou ki a koe, ki tō tākuta rānei, ki tētahi atu kaiwhakarato hauora rānei kia whiwhi i ngā mōhiotanga katoa e hiahiatia ana e mātou.
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Step 3 Ka whakatau mātou i tō kerēme
- Kia tae mai ngā mōhiotanga katoa e tika ana, ka arotakea e mātou, ka whakatauria hoki ngā āhuatanga o tō kerēme.
- Kia oti tō kerēme te whakatau, ka whakapā atu mātou kia mōhio koe mō te whakatau. Mā mātou hoki koe e whakamōhio mō ngā tautoko e tika ana kia whiwhi koe.
I a koe e tatari ana kia mahia tō tono
Kia oti tō tono te tuku mai, me haere tonu ngā taurimatanga e tika ana a ngā tākuta, a ngā kaimahi hauora hoki i a koe.
Me pupuru ō rihīti mō ngā mea ka utungia e koe i roto i tēnei wā. Ka taea pea e mātou aua utunga taurima te utu atu anō ki a koe, ki te whakaaetia tō tono.
He pēhea tā mātou whakaarotau i ngā kerēme
Ka meatia ki mua rawa e mātou ngā kerēme a tētahi mōrehu hōia:
- kua pāngia e te mate tuamatangi
- he raru hauora hinengaro ōna
- kua rongo i te ngau o te kore moni.
Tēnā whakapā mai ki a mātou ki te panoni nui tō hauora, tō noho rānei i a koe e tatari ana ki tētahi whakatau mō tō kerēme.
Information about claims
- Processing times for claims
- How to make a claim
- What to expect after you have made a claim
- How to make a claim for a condition not explained by a Statement of Principle (section 15)
- Determining a claim under section 14 or section 15(4) of the Veterans’ Support Act 2014