Our case management approach
We have a dedicated team of case managers who work one-on-one with our clients.
They'll be able to assist you in the application process as well as provide advice on other services you may be able to get. Our case managers are dedicated professionals with a wide knowledge range of issues affecting ex-service members.
When you will have a case manager
If you're receiving services or support from us, you'll most likely be assigned a case manager. This includes rehabilitation.
When you might not be assigned a case manager
If you're receiving a regular payment you may not be assigned a case manager. Contact our Enquiry Line if you want to talk to about your regular payments or another issue.