Veterans' Affairs' COVID-19 information hub

Veterans' Affairs' COVID-19 information hub

This dedicated section of our website has information about how we’re responding to COVID-19. We will keep this section updated with the latest information.

Updated 6:00am Sunday 6 March 2021

What you need to know

Auckland has gone to COVID-19 Alert Level 2. The rest of New Zealand has gone to Alert Level 1. At these alert levels:

  • our inbound phone lines are open
  • all VIP services in Auckland have resumed
  • all of our staff have returned to the office. 

Find out more information about the Alert Levels at link)(external link)

You can still contact us

Our inbound phone lines are open between 8am and 5pm. You can email us at any time. Contact us


Regular payments will continue to be paid.

More information on payments

Veterans' Independence Programme services

Veterans’ Independence Programme services can be delivered at Alert Levels 1 and 2.
All services have resumed in Auckland. This includes:

  • housework services, provided by HealthCare NZ
  • podiatry, by Foot Mechanics Podiatry
  • lawn mowing and gardening, provided by Crewcut NZ
  • house washing, provided by Chemwash
  • medical alarms, which will continue to be monitored by ADT Security Services.

Providers will be contacting clients about their services. If you don’t wish to receive services during Alert Level 2 please advise us.

More information on Veterans' Independence Programme

Contact us

Commemorative Travel Contribution

Applications for the Commemorative Travel Contribution will be considered on a case-by-case basis. Because of the ongoing global COVID-19 pandemic, the New Zealand government advises against all non-essential international travel.

More information on Commemorative Travel Contribution