Veterans' Affairs' COVID-19 information hub

Veterans' Affairs' COVID-19 information hub

This dedicated section of our website has information about how we’re responding to COVID-19. We will keep this section updated with the latest information.

Updated 9am Thursday 25 March 2020

New Zealand is now at COVID-19 Alert Level 4 (Eliminate).

More information about the Alert Level at link)

Our commitment continues to be ensuring our staff and their whānau are safe, and making regular payments to our clients.

We're still working, but in different ways.

All our staff are working from home, which means some changes for you. Keep reading to find out more.

Our inbound phone lines are now closed, but we can call you back if you need.

Regular payments will continue to be paid.

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What we're doing at Veterans' Affairs

Like many other organisations, we have activated our business continuity plan. Our leadership team continues to remotely meet daily, and is working to ensure we can continue to operate.

All our staff are working from home. They have secure and reliable access to our IT systems, which means clients will continue to receive critical payments.

You'll need to contact us differently

Our inbound phone lines are now closed.

Case Managers are still be able to make outbound calls, which means we can call clients who need to speak to us.

If you want to talk to us on the phone

  1. Email us at — all we need to know is your phone number. If you, or someone you know, doesn't have access to email then ask a trusted friend or family member to email us on your behalf.
  2. We’ll call you back.

Please note it may take us a bit longer than normal to get back to you. We appreciate your patience during these unprecedented times.

We're continuing to make regular payments

We will continue to make regular payment to clients. This includes:

  • War Disablement Pension
  • Disablement Pension
  • Independence Allowance
  • Weekly Compensation
  • Weekly Income Compensation
  • Surviving Spouse or Partner Pension
  • Children's Pension
  • Dependant's Pension

Upcoming payment dates

Some Veterans' Independence Programme services will be suspended

Following the government's announcement that New Zealand's COVID-19 Alert Level will raise to Level 4 from 11.59pm on Wednesday 25 March 2020, we worked with our Veterans' Independence Programme service providers to understand what services they will continue to provide.

This only affects services provided in New Zealand.

Services that will be suspended

Our providers will stop delivering services that involve home or face-to-face consultations. This will be a temporary measure while the Alert Level is high.

Services that will be suspended are:

  • house washing, provided by Chemwash
  • lawn mowing and gardening, provided by Crewcut
  • housework services, provided by HealthCare NZ
  • podiatry, by Foot Mechanics (who are contacting clients with the option to have virtual consultations)

Services that will continue

Services that will continue to be delivered are:

  • medical alarms, which will continue to be monitored by Red Wolf Medical Alarms

If you have questions about any of these services, contact the provider directly. Please be patient and kind while they experience an increased level of queries.

We're stopping non-essential work

Sending letters

During higher Alert Levels we do not have access to our printing and mailing services. This means we can’t post letters, documents, or packs to clients until we return to our office.

If we have your email address on file, we can email you important documents during this time.

Commemorative programmes

Some of our commemorative programmes are suspended until further notice. These programmes are:

Suspending these programmes will free-up staff to support our colleagues in other parts of Veterans’ Affairs. This will ensure that we can continue to provide critical support to veterans and their whānau.

We are strongly discouraging commemorative travel following the New Zealand Government’s advice against all international travel.

Visit SafeTravel for more information about the travel advisory(external link)

Outreach events

All our outreach events remain cancelled until further notice. This includes our:

  • Auckland case management clients
  • RSA Forums
  • presentations and expos on NZDF camps and bases.
What you need to do

We are all in this together. Eradicating the disease is vital to protect people’s health and ensure our health system can cope and look after New Zealanders who become sick.

The government has established a dedicated website with everything you need to know about COVID-19 in one place, including:

  • how you can stop the spread of the virus
  • what you need to do at each alert level.

Visit link)

The New Zealand Defence Force has published a COVID-19 Wellness Guide. It has advice for the wider military community and their whānau.

Read the NZDF COVID-19 Wellness Guide(external link)